Privacy Policy
Last updated: September 22, 2026
This Privacy Policy explains how Fleckwell collects, uses, discloses, and otherwise processes personal information when you visit fleckwell.com, place an order, contact us, sign up for communications, or otherwise interact with our store.
Information we collect
Depending on how you use the store, we may collect information you provide directly, such as your name, email address, phone number, billing and shipping address, order details, customer-service messages, and marketing preferences.
Payment information is processed through Shopify and the payment providers available at checkout. We generally do not receive your full card number.
We may also receive technical and usage information automatically, including IP address, browser and device information, pages viewed, referring information, and information collected through cookies and similar technologies.
How we use personal information
- to process purchases, payments, returns, and refunds;
- to arrange fulfillment, shipping, delivery, and tracking;
- to provide customer support and respond to requests;
- to detect and prevent fraud, abuse, and security incidents;
- to operate, analyze, and improve our store and services;
- to send marketing communications where permitted and according to your preferences; and
- to comply with legal, tax, accounting, and regulatory obligations.
How we disclose information
We may disclose personal information to service providers and partners that help operate the store, including Shopify, payment processors, fraud-prevention providers, analytics and communications providers, and third-party fulfillment, shipping, and logistics providers. These providers receive information as needed to perform services for us.
We may also disclose information where required by law, to protect our rights or the rights of others, in connection with a business transaction, or with your direction or consent.
Shopify
Our store is hosted by Shopify. Shopify processes personal information in connection with the ecommerce and checkout services it provides. Shopify's own privacy notices may also apply to information it processes.
Cookies and similar technologies
Our store may use cookies and similar technologies for essential site functions, security, preferences, analytics, and—where enabled—advertising or measurement. Available privacy controls, cookie preferences, and opt-out tools may vary depending on your location.
Marketing choices
You can unsubscribe from marketing emails by using the unsubscribe link in the message or by contacting us. Transactional messages about orders, security, or customer service may still be sent when necessary.
Data retention
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including to complete transactions, maintain business and tax records, resolve disputes, enforce agreements, and comply with law.
Your privacy rights
Depending on where you live, you may have rights such as requesting access, correction, deletion, portability, or information about certain uses or disclosures of your personal information. You may also have the right to appeal or opt out of certain processing where applicable.
To submit a privacy request, email support@fleckwell.com. We may need to verify your identity before completing a request.
Children
Our store is not intended to knowingly collect personal information from children in violation of applicable law.
Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is completely secure.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our services, practices, or legal obligations. The updated version will be posted here with a revised "Last updated" date.
Contact
For privacy questions or requests, contact support@fleckwell.com.