Last updated: September 22, 2026
We want Fleckwell orders to arrive as expected. This policy explains returns, refunds, cancellations, and damaged or incorrect items.
30-day return window
You may request a return within 30 days after delivery. To be eligible, the item must be in substantially the same condition in which you received it, reasonably clean, not intentionally damaged, and accompanied by proof of purchase.
Because our products are pet-hair cleanup tools, items that are heavily used, contaminated, altered, or damaged through misuse may not qualify for a discretionary return unless the item was defective when received.
How to start a return
Email support@fleckwell.com with your order number and reason for the return. Please do not mail a return before receiving return instructions from us.
Approved returns must be sent to the return address we provide by email. The return destination may vary depending on the fulfillment location, so do not send returns to another address shown on the site unless we specifically instruct you to use it.
Return shipping
For a standard change-of-mind return, the customer is responsible for return shipping unless we tell you otherwise. If we sent the wrong item or the item arrived damaged or defective, we will provide an appropriate solution and will not require you to pay return shipping when a return is necessary.
Damaged, defective, or incorrect items
Please inspect your order after delivery. If an item arrives damaged, defective, or incorrect, contact us as soon as reasonably possible at support@fleckwell.com. Photos of the item and packaging may help us resolve the issue faster.
Refunds
After an approved return is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Your bank or card issuer may take additional time to post the refund after we submit it.
Original shipping charges are generally non-refundable for change-of-mind returns, except where required by law or where the return resulted from our error.
Cancellations
If you need to cancel an order, contact us promptly. We will try to cancel it before fulfillment begins, but cancellation is not guaranteed once an order has entered processing or shipment. If the order has already shipped, the return process above may apply.
Non-waivable rights
Nothing in this policy limits any consumer rights that cannot legally be waived in your location.
Contact
Questions about returns or refunds can be sent to support@fleckwell.com.