Last updated: September 22, 2026
This policy explains how Fleckwell processes and ships orders.
Where we ship
We currently ship only to destinations that are available in our checkout. If your destination cannot be selected or no shipping method is offered, we are not currently able to accept an order for that destination.
Fulfillment
Fleckwell may use third-party fulfillment and logistics providers to store, pack, and ship orders. As a result, an order may ship from a location different from our business address and, depending on the destination and available inventory, may ship from another country.
Delivery timing
Any delivery estimate or shipping timeframe displayed at checkout or in your order confirmation is an estimate, not a guarantee, unless we expressly state otherwise. Carrier delays, customs processing, weather, address issues, and other events outside our control can affect delivery.
If we do not state a specific shipment time, we will either ship within the period required by applicable law or contact you if we need your consent to a delay. Where U.S. federal rules apply and no shipment time was promised, we follow the applicable 30-day shipment rule, including cancellation and refund requirements when required.
Shipping charges
Available shipping methods and charges, if any, are shown at checkout before you place your order.
Tracking
When tracking information is available, we will send it to the contact information provided with your order or make it available through your order-status page. Tracking may take some time to begin updating after a label is created.
Address accuracy
Please review your shipping address before submitting your order. If you notice an error, contact support@fleckwell.com immediately. We cannot guarantee that an address can be changed after fulfillment has started.
International orders, duties, and customs
For destinations outside the United States, customs duties, import taxes, brokerage fees, or similar charges may apply depending on the destination and shipping method. Unless checkout expressly states otherwise, these charges are the customer's responsibility.
Lost, delayed, or damaged shipments
If your tracking shows an unusual delay, a delivered package cannot be located, or your order arrives damaged, contact support@fleckwell.com with your order number so we can review the issue.